Shipping policy

1. General Information

At Seyoul Skin, we strive to ensure every order is processed accurately and delivered as smoothly as possible.

We offer Free Insured & Tracked International Shipping on all qualifying orders.

2. Order Processing & Handling Time

• Handling Time: 1 Business Day (Monday–Friday).
• Order Cut-Off Time: Orders placed before 5:00 PM EST will generally be processed the same business day. Orders placed after the cut-off time will be processed the following business day.
• Processing Days: Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

3. Estimated Delivery Times

Total delivery time consists of our handling time plus the carrier's transit time.

These are estimated delivery windows rather than guaranteed delivery dates.

Carrier disruptions, customs processing, severe weather, holidays, or periods of unusually high shipping volume may occasionally result in additional transit time.

4. Shipping Origin & Customs

To maintain product availability and efficiently serve customers, Seyoul Skin may fulfill orders from warehouses located in the United States and the People's Republic of China (PRC).

The fulfillment location for an individual order may depend on inventory availability, product selection, and the customer's delivery destination.

Customs & Import Duties

For most supported destinations, Seyoul Skin ships on a Delivered Duty Paid (DDP) basis.

Where DDP shipping applies, applicable import duties and customs charges are paid in advance, and customers should not be required to pay additional import duties upon delivery.

If a carrier unexpectedly requests payment of customs duties or import fees for a shipment that was designated DDP, please contact us at info@seyoulskin.us before making payment so we can assist you.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information.

Please note:

• Tracking information may take approximately 24–48 hours after dispatch to appear or update in the carrier's tracking system.
• You can track your shipment using the tracking link provided in your shipping confirmation email.
• Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.

6. Lost or Damaged Packages

Damaged Orders

If your order arrives damaged, please contact us at info@seyoulskin.us within 48 hours of delivery.

Please include your order number and clear photographs showing the condition of the package and affected product so our support team can review the issue.

Lost or Missing Orders

If tracking indicates that your package was "Delivered" but you cannot locate it, we recommend first:

• Checking around the delivery location;
• Checking with household members or neighbors; and
• Checking for any delivery notice or alternative delivery location provided by the carrier.

If the package is still missing after 3 business days, please contact info@seyoulskin.us so our team can assist you.

Nothing in this section limits any rights or remedies available to you under applicable law.

7. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

Orders can generally only be modified or cancelled before they have been dispatched, which is typically within approximately 12 hours of order placement.

Once an order has been transferred to the shipping carrier, we may no longer be able to modify or cancel the shipment.

If the order has already shipped, you may wait for it to arrive and then request an eligible return in accordance with our Refund, Return & Exchange Policy.

8. Questions & Contact Information

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact:

Seyoul Skin

Email: info@seyoulskin.us
Phone: +1 (660) 833-1681

Business Address:
212 N 2ND ST STE 100
RICHMOND, KY 40475
United States